Privacy Policy

1. Introduction

Talking Buddy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully.

By using Talking Buddy, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

• Phone number for account verification and communication
• Name and profile information you choose to provide
• Payment information (processed securely through third-party payment gateways)
• Call duration and billing information for per-minute charges
• Language preferences for multi-language support

2.2 Usage Information

• Call logs and connection history
• App usage patterns and features accessed
• Device information (device type, operating system, unique device identifiers)
• Location data (general location for service availability across India)
• Network information for call quality optimization

2.3 Technical Information

• IP address and network information
• Browser type and version (for web services)
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our per-minute calling services
• Process payments and manage billing for call duration
• Enable multi-language communication features
• Verify user identity and prevent fraud
• Improve service quality and user experience
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Comply with legal obligations and regulatory requirements
• Analyze usage patterns to enhance our services

4. Payment Processing and Financial Data

Talking Buddy uses secure third-party payment gateways to process payments. We do not store your complete payment card information on our servers. Payment processing is handled by certified PCI DSS compliant payment processors.

• Payment information is encrypted and transmitted securely
• We only store necessary billing information for transaction records
• All financial transactions are logged for audit and compliance purposes
• We comply with all applicable financial regulations in India

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With payment processors for transaction processing
• With telecommunications providers for call routing and quality
• With service providers who assist in app functionality
• When required by law or legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for all voice communications
• Secure data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data storage with encryption at rest
• Employee training on data protection practices

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained while your account is active
• Call logs: Retained for billing and service quality purposes (typically 2 years)
• Payment records: Retained as required by financial regulations (7 years)
• Support communications: Retained for 3 years for service improvement

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Withdraw consent: Withdraw consent for data processing

To exercise these rights, please contact us at support@talkingbuddy.in

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

We use the following types of third-party services:

• Payment processors (Razorpay, PayU, etc.)
• Cloud service providers (AWS, Google Cloud)
• Analytics services (Google Analytics, Firebase)
• Customer support tools

10. Children's Privacy

Talking Buddy is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Compliance with Indian Laws

Talking Buddy complies with all applicable Indian laws and regulations, including:

• Information Technology Act, 2000 and its amendments
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023
• Telecom Regulatory Authority of India (TRAI) regulations
• Reserve Bank of India (RBI) guidelines for payment systems

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: